| What is a shopping cart? |
| We've provided a shopping cart to hold all your Watertown Police Foundation Store merchandise while you shop. When you're ready to check out, the items you've selected will be all set to order. |
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| How do I place an order? |
| When you see an item you'd like to buy, simply select the desired size, color or other relevant information and click on "buy item." The shopping cart holds all your items (which can be changed or removed at any time) until you are ready to purchase. Once you've finished shopping, select "checkout." Then, just follow the instructions to place your order. It's that easy! |
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| Which credit cards does Watertown Police Foundation Store shopping accept? |
| Your Visa, MasterCard, Diners Club, Discover, JCB and American Express cards are all welcome. |
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| Are my payment and purchasing information kept confidential? |
| Absolutely. Our secure server uses Secure Socket Layer (SSL) technology developed by Netscape, and works with most Web browsers that support SSL, including Netscape and Internet Explorer. SSL is the current standard for secure Internet transactions. This server encrypts information, keeping it private, protected, and safe to transmit over the Internet. Any encrypted information cannot be read in transit, and once received it is housed in a protected realm that can only be accessed by Watertown Police Foundation Store authorized T.R. Miller Co., Inc. customer service personnel. T.R. Miller Co., Inc. will not sell or rent our list of customers to anyone. |
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| Does Watertown Police Foundation Store merchandise come with warranties? |
| Some products are backed by manufacturer's warranties. Refer to the product package contents for manufacturer's warranty information. |
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| Will I be charged sales tax on my order? |
| We charge the appropriate sales tax in Massachusetts and Connecticut only. Your order verification will reflect an estimated sales tax charge. However, the actual charge to your credit card will reflect all applicable state and local sales taxes. |
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| How can I find my correct size? |
| Use the charts below to find the right fit. |
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| Men's Shirt Sizes | | Neck | Arm | | Small | 14-14 1/2 | 32-33 | | Medium | 15-15 1/2 | 33-34 | | Large | 16-16 1/2 | 34-35 | | X-Large | 17-17 1/2 | 35-36 | | XX-Large | 18-18 1/2 | 36-37 |
| | | Men's Outerwear Sizes | | Small | 34-36 | | Medium | 38-40 | | Large | 42-44 | | X-Large | 46 | | XX-Large | 48 |
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| Women's Sizes | | Small | 4-6 | | Medium | 8-10 | | Large | 12-14 | | X-Large | 16-18 |
| | | Boy's Sizes | | Small | 8-10 | | Medium | 12-14 | | Large | 16-18 | | X-Large | 20 |
| | | Youth Sizes | | Small | 4 | | Medium | 5-6 | | Large | 7 |
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| What are the costs for shipping & delivery? |
| Shipping costs are computed based on the total dollar amount of merchandise ordered. This amount is automatically calculated in your order total. The shipping cost schedule is shown below: |
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| DELIVERY CHARGES |
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| Order Total | Freight |
| $0.00 to $15.00 | $6.25 | | $15.01 to $25.00 | $7.80 | | $25.01 to $50.00 | $13.25 | | $50.01 to $100.00 | $19.80 | | $100.01 to $200.00 | $23.98 | | $200.01 to $300.00 | $30.36 | | $300.01 to $400.00 | $36.30 | | $400.01 to $500.00 | $46.53 | | $500.01 to $600.00 | $56.87 | | $600.01 to $700.00 | $67.27 | | $700.01 to $800.00 | $77.39 | | $800.01 to $900.00 | $88.50 | | $900.01 to $1,000.00 | $98.18 | | $1,000.01 to $1,100.00 | $108.46 | | $1,100.01 to $1,200.00 | $118.75 | | $1,200.01 to $1,300.00 | $129.09 | | $1,300.01 to $1,400.00 | $139.26 | | $1,400.01 to $1,500.00 | $149.56 | | $1,500.01 to $1,600.00 | $159.93 | | $1,600.01 to $1,700.00 | $170.21 | | $1,700.01 to $1,800.00 | $180.51 | | $1,800.01 to $1,900.00 | $190.65 | | $1,900.01 to $2,000.00 | $201.09 | | $2,000.01 to $2,100.00 | $211.45 | | $2,100.01 to $2,200.00 | $221.74 | | $2,200.01 to $2,300.00 | $231.95 | | $2,300.01 to $2,400.00 | $242.31 | | $2,400.01 to $2,500.00 | $252.53 | | $2,500.01 to $2,600.00 | $262.82 | | $2,600.01 to $2,700.00 | $273.18 | | $2,700.01 to $2,800.00 | $283.39 | | $2,800.01 to $2,900.00 | $293.83 | | $2,900.01 to $3,000.00 | $304.12 | | $3,000.01 to $3,100.00 | $314.42 | | $3,100.01 to $3,200.00 | $324.70 | | add $11.10 per $100.00 over highest amount. | |
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| When can I expect my order? |
- In-Stock Items: within 15 business days of ordering.
- Items that require on-demand embroidery or imprinting: allow three to four weeks from ordering.
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| What is the shipping process for Watertown Police Foundation Store merchandise? |
| Most items are shipped directly
to you from the fulfillment warehouse. However,
large items and custom orders may be drop shipped from the manufacturer.
We use FedEx Tracking for most orders. You pay only the standard delivery shown in the chart above unless special handling
arrangements have been made on your part. Standard Delivery is available
within the continental United States only. International shipments
will be charged actual freight cost, plus a delivery surcharge of $25.00
will apply. We cannot ship to P.O. boxes, so please be sure to provide a U.S. street
address or proper shipping instructions for your region when you order.
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| In nearly all cases, Watertown Police Foundation Store products are available at the time of order. Items ordered together are not necessarily shipped the same day. If your entire order is not available, you will be notified. |
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| Will I be notified if my item is back ordered? |
| If there is to be any extended delay in shipping your complete order, we will notify you of the status of the remaining items. |
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| How do I redeem a Watertown Police Foundation Store gift certificate? |
| Just place your order and proceed to checkout and you will be prompted to enter your gift certificate information. |
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| What if I'm unhappy with my online experience? |
| Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us if it is damaged in anyway and we will replace it. We do not want you to have any Watertown Police Foundation Store merchandise that is not completely satisfactory. If you have any questions or concerns about your order please call T.R. Miller Co., Inc. at 1-800-449-6822. |
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