Customer Care

Frequently Asked Questions 
Privacy Statement 
Contact Us
What is a shopping cart?
We've provided a shopping cart to hold all your Fiocchi Lifestyle Gear gear while you shop. When you're ready to check out, the items you've selected will be all set to order.
How do I place an order?
When you see an item you'd like to buy, simply select the desired size, color or other relevant information and click on "buy item." The shopping cart holds all your items (which can be changed or removed at any time) until you are ready to purchase. Once you've finished shopping, select "checkout." Then, just follow the instructions to place your order. It's that easy!
Which credit cards does Fiocchi Lifestyle Gear shopping accept?
Your Visa, MasterCard, Diners Club, Discover, JCB and American Express cards are all welcome.
Are my payment and purchasing information kept confidential?
Absolutely. Our secure server uses Secure Socket Layer (SSL) technology developed by Netscape, and works with most Web browsers that support SSL, including Netscape and Internet Explorer. SSL is the current standard for secure Internet transactions. This server encrypts information, keeping it private, protected, and safe to transmit over the Internet. Any encrypted information cannot be read in transit, and once received it is housed in a protected realm that can only be accessed by Fiocchi Lifestyle Gear authorized customer service personnel. Fiocchi Lifestyle Gear will not sell or rent our list of customers to anyone.
We have a return policy up to 30 days from the order date for inventory promotional products (catalog items). Custom (Adhoc) orders, discounted and discontinued items are not returnable. We will gladly replace any damaged or defective merchandise at no charge. All other returns are subject to a 10% restocking charge, and must include a return authorization number clearly marked on the package. Recipient is responsible for all freight incurred.

We apologize, but we are unable to accept returns for international orders due to the high cost of freight, duties and taxes.

Please call our office for RA #'s. Returns must be sent back in the condition that they were received to the T.R. Miller Co. via UPS or FEDEX.
T.R. Miller Co., Inc.
Attn: Merchandise Returns
290 South Street
Walpole, MA 02081
If you have any questions, please call (800) 449-6822. You can expect your refund or exchange within three (3) weeks from the date you mailed your return. For credit card orders, please allow one to two statements for your credit to appear.
Sample Policy
We will be happy to send you samples from any vendor we represent for your review. We only ask that if you require overnight shipping, we use your UPS account, project number and that if you decide to keep the sample, we will bill you on our normal Net 30 terms.
Does Fiocchi Lifestyle Gear merchandise come with warranties?
Some products are backed by manufacturer's warranties. Refer to the product package contents for manufacturer's warranty information.
Will I be charged sales tax on my order?
We charge the appropriate sales tax in Massachusetts and Connecticut only. Your order verification will reflect an estimated sales tax charge. However, the actual charge to your credit card will reflect all applicable state and local sales taxes.
How can I find my correct size?
Use the charts below to find the right fit.
Men's Shirt Sizes
Small14-14 1/232-33
Medium15-15 1/233-34
Large16-16 1/234-35
X-Large17-17 1/235-36
XX-Large18-18 1/236-37
Men's Outerwear Sizes
Women's Sizes
Boy's Sizes
Youth Sizes
What are the costs for shipping & delivery?
Shipping costs are computed based on the total dollar amount of merchandise ordered. This amount is automatically calculated in your order total. The shipping cost schedule is shown below:
Order TotalFreight
$0.00 to $15.00$6.25
$15.01 to $25.00$7.80
$25.01 to $50.00$13.25
$50.01 to $100.00$19.80
$100.01 to $200.00$23.98
$200.01 to $300.00$30.36
$300.01 to $400.00$36.30
$400.01 to $500.00$46.53
$500.01 to $600.00$56.87
$600.01 to $700.00$67.27
$700.01 to $800.00$77.39
$800.01 to $900.00$88.50
$900.01 to $1,000.00$98.18
$1,000.01 to $1,100.00$108.46
$1,100.01 to $1,200.00$118.75
$1,200.01 to $1,300.00$129.09
$1,300.01 to $1,400.00$139.26
$1,400.01 to $1,500.00$149.56
$1,500.01 to $1,600.00$159.93
$1,600.01 to $1,700.00$170.21
$1,700.01 to $1,800.00$180.51
$1,800.01 to $1,900.00$190.65
$1,900.01 to $2,000.00$201.09
$2,000.01 to $2,100.00$211.45
$2,100.01 to $2,200.00$221.74
$2,200.01 to $2,300.00$231.95
$2,300.01 to $2,400.00$242.31
$2,400.01 to $2,500.00$252.53
$2,500.01 to $2,600.00$262.82
$2,600.01 to $2,700.00$273.18
$2,700.01 to $2,800.00$283.39
$2,800.01 to $2,900.00$293.83
$2,900.01 to $3,000.00$304.12
$3,000.01 to $3,100.00$314.42
$3,100.01 to $3,200.00$324.70
add $11.10 per $100.00 over highest amount.
What is the shipping process for Fiocchi Lifestyle Gear merchandise?
Most items ordered from Fiocchi Lifestyle Gear are shipped directly to you from the Fiocchi Lifestyle Gear fulfillment warehouse. However, large items and custom orders may be drop shipped from the manufacturer. We use FedEx Tracking for most orders. You can expect to receive your merchandise within 3 weeks of ordering. However, we do strive for three- to five-day delivery on all items. You pay only the standard delivery shown in the chart above unless special handling arrangements have been made on your part. Standard Delivery is available within the continental United States only. International shipments will be charged a $25.00 international processing fee at the time of order, and KPMG will invoice you for freight, duties and taxes seperately. We cannot ship to P.O. boxes, so please be sure to provide a U.S. street address or proper shipping instructions for your region when you order.
In nearly all cases, Fiocchi Lifestyle Gear products are available at the time of order. Items ordered together are not necessarily shipped the same day. If your entire order is not available, you will be notified.
Will I be notified if my item is back ordered?
If there is to be any extended delay in shipping your complete order, we will notify you of the status of the remaining items.
Are there any other order placement options?
If you would rather place your Fiocchi Lifestyle Gear merchandise order via more traditional means, we offer these options besides online.
BY FAX: Fill the order form out completely and please remember to sign the order form. Once completed please fax to 1-508-660-9007, 24 hours a day, 7 days a week.
BY MAIL: If you prefer to pay by check or to mail in your credit card information, fill the order form out completely and please remember to sign the order form. Mail it along with your payment to the address below.
T.R. Miller Co., Inc.
Attn: Fiocchi Lifestyle Gear Merchandise
290 South Street
Walpole, MA 02081
What if I'm unhappy with my Fiocchi Lifestyle Gear Online Store experience?
Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us if it proves otherwise. We will replace it or refund your purchase price. We do not want you to have any Fiocchi Lifestyle Gear merchandise that is not completely satisfactory. If you have any questions or concerns about your order please call 1-800-449-6822.