| What is a shopping cart? |
| We've provided a shopping cart to hold all your AGAR Company Store gear while you shop. When you're ready to check out, the items you've selected will be all set to order. |
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| How do I place an order? |
| When you see an item you'd like to buy, simply select the desired size, color or other relevant information and click on "buy item." The shopping cart holds all your items (which can be changed or removed at any time) until you are ready to purchase. Once you've finished shopping, select "checkout." Then, just follow the instructions to place your order. It's that easy! |
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| Which credit cards does AGAR Company Store shopping accept? |
| Your Visa, MasterCard, Diners Club, Discover, JCB and American Express cards are all welcome. |
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| Are my payment and purchasing information kept confidential? |
| Absolutely. Our secure server uses Secure Socket Layer (SSL) technology developed by Netscape, and works with most Web browsers that support SSL, including Netscape and Internet Explorer. SSL is the current standard for secure Internet transactions. This server encrypts information, keeping it private, protected, and safe to transmit over the Internet. Any encrypted information cannot be read in transit, and once received it is housed in a protected realm that can only be accessed by AGAR Company Store authorized customer service personnel. AGAR Company Store will not sell or rent our list of customers to anyone. |
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| What if I want to return or exchange something? |
| Our return policy is simple. We take customer satisfaction very seriously, and therefore have a return policy up to 60 days from the order date. We will gladly replace any damaged or defective merchandise at no charge. As this is an on demand (made to order) program returns cannot be accepted for any other reason. |
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T.R. Miller Co., Inc.
Attn: Merchandise Returns
290 South Street
Walpole, MA 02081 |
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| If you have any questions, please call (800) 449-6822. You can expect your refund or exchange within three (3) weeks from the date you mailed your return. For credit card orders, please allow one to two statements for your credit to appear. |
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| Sample Policy |
| We will be happy to send you samples from any vendor we represent for your review. We only ask that if you require overnight shipping, we use your UPS account, project number and that if you decide to keep the sample, we will bill you on our normal Net 30 terms. |
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| Does AGAR Company Store merchandise come with warranties? |
| Some products are backed by manufacturer's warranties. Refer to the product package contents for manufacturer's warranty information. |
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| Will I be charged sales tax on my order? |
| We charge the appropriate sales tax in Massachusetts and Connecticut only. Your order verification will reflect an estimated sales tax charge. However, the actual charge to your credit card will reflect all applicable state and local sales taxes. |
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| How can I find my correct size? |
| Use the charts below to find the right fit. |
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| Men's Shirt Sizes | | Neck | Arm | | Small | 14-14 1/2 | 32-33 | | Medium | 15-15 1/2 | 33-34 | | Large | 16-16 1/2 | 34-35 | | X-Large | 17-17 1/2 | 35-36 | | XX-Large | 18-18 1/2 | 36-37 |
| | | Men's Outerwear Sizes | | Small | 34-36 | | Medium | 38-40 | | Large | 42-44 | | X-Large | 46 | | XX-Large | 48 |
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| Women's Sizes | | Small | 4-6 | | Medium | 8-10 | | Large | 12-14 | | X-Large | 16-18 |
| | | Boy's Sizes | | Small | 8-10 | | Medium | 12-14 | | Large | 16-18 | | X-Large | 20 |
| | | Youth Sizes | | Small | 4 | | Medium | 5-6 | | Large | 7 |
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| What are the costs for shipping & delivery? |
| Shipping costs are computed based on the total dollar amount of merchandise ordered. This amount is automatically calculated in your order total. The shipping cost schedule is shown below: |
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| DELIVERY CHARGES |
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| FROM - |
TO |
Freight |
FROM - |
TO |
Freight |
| $ - |
$ 15.00 |
$ 5.36 |
$ 1,401.00 |
$ 1,500.00 |
$ 108.98 |
| $ 15.00 |
$ 25.00 |
$ 6.45 |
$ 1,501.00 |
$ 1,600.00 |
$ 116.53 |
| $ 26.00 |
$ 50.00 |
$ 11.14 |
$ 1,601.00 |
$ 1,700.00 |
$ 124.03 |
| $ 51.00 |
$ 100.00 |
$ 15.49 |
$ 1,701.00 |
$ 1,800.00 |
$ 131.53 |
| $ 101.00 |
$ 200.00 |
$ 17.53 |
$ 1,801.00 |
$ 1,900.00 |
$ 138.92 |
| $ 201.00 |
$ 300.00 |
$ 22.11 |
$ 1,901.00 |
$ 2,000.00 |
$ 146.52 |
| $ 301.00 |
$ 400.00 |
$ 26.46 |
$ 2,001.00 |
$ 2,100.00 |
$ 154.07 |
| $ 401.00 |
$ 500.00 |
$ 33.90 |
$ 2,101.00 |
$ 2,200.00 |
$ 161.57 |
| $ 501.00 |
$ 600.00 |
$ 41.45 |
$ 2,201.00 |
$ 2,300.00 |
$ 169.01 |
| $ 601.00 |
$ 700.00 |
$ 49.01 |
$ 2,301.00 |
$ 2,400.00 |
$ 176.57 |
| $ 701.00 |
$ 800.00 |
$ 56.39 |
$ 2,401.00 |
$ 2,500.00 |
$ 184.01 |
| $ 801.00 |
$ 900.00 |
$ 64.50 |
$ 2,501.00 |
$ 2,600.00 |
$ 191.50 |
| $ 901.00 |
$ 1,000.00 |
$ 71.55 |
$ 2,601.00 |
$ 2,700.00 |
$ 199.06 |
| $ 1,001.00 |
$ 1,100.00 |
$ 79.05 |
$ 2,701.00 |
$ 2,800.00 |
$ 206.50 |
| $ 1,101.00 |
$ 1,200.00 |
$ 86.55 |
$ 2,801.00 |
$ 2,900.00 |
$ 214.11 |
| $ 1,201.00 |
$ 1,300.00 |
$ 94.04 |
$ 2,901.00 |
$ 3,000.00 |
$ 221.60 |
| $ 1,301.00 |
$ 1,400.00 |
$ 101.49 |
$ 3,001.00 |
$ 3,100.00 |
$ 229.10 |
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$ 3,101.00 |
$ 3,200.00 |
$ 236.60 |
| add an additional $7.53 per $100 over and above highest amount listed. |
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| 2nd Day Air: Actual Cost |
| Next Day Air: Actual Cost |
| International Orders: Actual Cost + $25.00 |
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| What is the shipping process for AGAR Company Store merchandise? |
| Most items ordered from AGAR Company Store are shipped directly
to you from the AGAR Company Store fulfillment warehouse. However,
large items and custom orders may be drop shipped from the manufacturer.
We use FedEx Tracking for most orders. Open Space items are not stocked. Each order is individually processed, and as such, you can expect to receive your merchandise in three to five weeks. This on demand program allows Open Space supporters to order as few as one item. Any orders calling for discontinued merchandise will be notified and offered an alternative selection. You pay only the standard delivery shown in the chart above
unless special
handling
arrangements
have been made on your part. Standard Delivery is available within
the United States only. International shipments will be charged actual
freight cost, plus a delivery surcharge of $25.00 will apply. We cannot
ship to P.O. boxes, so please be sure to provide a U.S. street address
or proper shipping instructions for your region when you order. |
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| Open Space items are not generally stocked and can be expected within
three to five weeks. |
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| Will I be notified if my item is back ordered? |
| If there is to be any extended delay in shipping your complete order, we will notify you of the status of the remaining items. |
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| How do I redeem a AGAR Company Store gift certificate? |
| Just place your order and proceed to checkout and you will be prompted to enter your gift certificate information. |
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| Are there any other order placement options? |
| If you would rather place your AGAR Company Store merchandise order via more traditional means, we offer these options besides online. |
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| BY FAX: Fill the order form out completely and please remember to sign the order form. Once completed please fax to 1-508-660-9007, 24 hours a day, 7 days a week. |
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| BY MAIL: If you prefer to pay by check or to mail in your credit card information, fill the order form out completely and please remember to sign the order form. Mail it along with your payment to the address below. |
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T.R. Miller Co., Inc.
Attn: AGAR Company Store Merchandise
290 South Street
Walpole, MA 02081 |
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| What if I'm unhappy with my AGAR Company Store Online Store experience? |
| Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us if it proves otherwise. We will replace it or refund your purchase price. We do not want you to have any AGAR Company Store merchandise that is not completely satisfactory. If you have any questions or concerns about your order please call 1-800-449-6822. |
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